Refund Policy
At Epinflow, customer happiness comes first. Because our products are purely digital, purchases are generally non‑refundable. Still, in rare situations, exceptions apply and the team will work to make things right.

When refunds or replacements apply

The item was not delivered due to a platform error or a delivery issue on our side.

The file you received is corrupted or unusable, and a functioning version cannot be provided.

You were accidentally charged multiple times for the same item.

Please contact support within 48 hours of purchase at "support@epinflow.com" with your order number, product name, and a short description of the problem.

Non‑refundable situations

You decided not to keep the item after buying.

The wrong product was purchased by mistake.

The product was delivered successfully and downloaded.

The issue arises from device, software, or system compatibility on your side (unless a specific compatibility note was provided on the product page).

Chargebacks

Reach out to support before opening a chargeback. The team aims to resolve issues quickly and fairly. Unauthorized chargebacks for fully delivered digital items may lead to a permanent purchasing ban on the platform.

Gift cards and discounts

Gift card purchases are final and cannot be refunded.

Discount codes are not redeemable for cash and cannot be applied to past orders.

Acknowledgement

All customers must confirm acceptance of this Refund Policy and the Terms and Conditions during checkout before payment is submitted.